Policies

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We Will Work Tirelessly To Ensure You Are Satisifed

Thomas Taft Salon stands firmly behind all of its salon services.  However, due to the artistic nature of what we do, we cannot offer refunds on services performed. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service. All sales are final. No returns and no exchanges.

 

Cancellations Or Rescheduling Of Appointments

Your appointments are very important to the Thomas Taft team.  They are reserved especially for you.  We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.

 Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. 

 Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 50% of the reserved service amount.

An appointment is considered "missed" 10 minutes after the scheduled time.

As a courtesy, your appointments are confirmed electronically two days prior to your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago.  From this confirmation email, you have the option of the following without a charge:

  • confirm or cancel your appointment by responding  to text message or email
  • reschedule/change/modify your appointment via email
  • respond back by email with any changes or issues;
  • call our front desk number which is provided in the email for customer service.

All online appointments must be held with a valid credit card at the time of booking.  A credit card hold transaction maybe made on your credit card to reserve the appointment time.  Your credit card information is stored will full encryption.

 

Referral Program

Refer a friend & receive $20 off your next visit. Your referred friend will receive 20% off.